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Frequently Asked Questions Frequently Asked Questions
  1. Questions

    1. How to buy ?


    2. Shipping


    3. The products are authentic?


    4. I have not received my purchase and i have the tracking number of shipping


    5. I have not received my purchase within 90-120 days


  1. Questions

    1. How to buy ?

      Choose your merchandise preferred, click on the picture to get more details and click on the button ADD TO CART to add on your shopping cart. Purchase maximum of up to 5 different products, except to United States.

      1º Step
      In the page of your shopping cart to checkout your order click on the button CHECKOUT. Purchase maximum of up to 5 different products, except to United States.

      2º Step
      In the next page you will have 2 options for choose New Customer or Customer:
      - New Customer: Click on the button Continue and fill the form to make easy your next shopping and where you will can check your history of your previous purchases.
      - Customer: Type your e-mail and password and click on the button Continue, in cas you don't remember your password, click on the link Password forgotten? Click here.

      3º Step
      You will be redirected to the page informations about delivery, select one option and click on the button Continue.

      4º Step
      In the next page you will choose your payment method, after choose one option, click on the button Continue.

      5º Step
      You will be redirected for the page Confirmation of Order, check your order and click on the button Continue to Finish your purchased.

      Feel free to contact us for any questions.


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    2. Shipping

      The shipping price is calculated automatically in the process of checkout.
      Your order will be shipped by USPS, DHL or FedEx, depending on distance and availability of our company.
      After confirming the order and payment, the delivery time is:
      USPS : United States 5-10 business days and others Countries 15-35 business days.
      DHL / FedEx : United States 3-7 business days and others Countries 5-20 business days.

      * Please note that customs policies vary from country to country. You may be subject to import duties and taxes, which are enforced once a shipment when it comes to their country. Charges for customs clearance must be paid by you directly to the post office. Unfortunately, we have no control over these cases.

      Guaranteed Delivery

      All products are shipped with insurance against loss, the delivery of your purchase is 100% guaranteed.

      When sending product we notify you by email with the link to the online delivery tracking directly on the website of the carrier USPS. Check out pictures of tracking deliveries made ​​by our customers who successfully bought in our shop.


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    3. The products are authentic?

      All products sold in the shop are 100% original, authenticated by the supplier, the United States sent directly to the client.


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    4. I have not received my purchase and i have the tracking number of shipping

      It is said that your product is on the delivery, due to be shipped from the United States may occur late delivery by the Post Office.

      Some times of the year may have delays due to the large volume of deliveries and holidays.

      Some packages can go through customs and have delivery delays due to inspection of federal revenue.

      Your purchase was sent by USPS Priority Mail and will be delivered by mail.

      Packages not received by our customers always return to sender but may take 60 to 120 days, the deadline is the Courier.
       


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    5. I have not received my purchase within 90-120 days

      Should you not receive within 90 to 120 days after the date of posting, please contact us and provideciaremos re-sending or cancelation of your purchase.

      We will track your delivery online via their tracking number emailed.


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